# Alto Status - Incident History

## Application Outage  
**Date:** June 23, 2026  
**Resolved** - The outage is now resolved. Thank you for your patience.  
**Date:** June 23, 2026  
**Investigating** - The web application and marketplace are currently unavailable. We apologize for the inconvenience and working to resolve.

[Incident Link](https://status.altoira.com/incidents/2j9gk5sfz98z)

## Site Outage  
**Date:** December 17, 2025  
**Resolved** - This incident has been resolved.  
**Date:** December 17, 2025  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Date:** December 17, 2025  
**Update** - The web application and marketplace are currently unavailable. We apologize for the inconvenience and are working to resolve.  
**Date:** December 17, 2025  
**Investigating** - The web application and marketplace are currently unavailable. We apologize for the inconvenience and working to resolve.

[Incident Link](https://status.altoira.com/incidents/zfcdl1g9qxfw)

## Login Outage  
**Date:** November 18, 2025  
**Resolved** - This incident has been resolved. Thank you for your patience.  
**Date:** November 18, 2025  
**Monitoring** - The third party has implemented a fix and we are continuing to monitor for errors to ensure all services are back to normal.  
**Date:** November 18, 2025  
**Investigating** - We are investigating an issue where users are unable to login due to an outage at a third party. We appreciate your patience as this issue is resolved.

[Incident Link](https://status.altoira.com/incidents/p98hyx8spwjj)

## Planned Coinbase Maintenance  
**Date:** October 25, 2025  
**Completed** - The scheduled maintenance has been completed.  
**Date:** October 25, 2025  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
**Date:** October 22, 2025  
**Scheduled** - Coinbase will undergo maintenance on Saturday, Oct 25 from 10 AM–2 PM ET. During this time, CryptoIRA trading will be unavailable. Please close any open orders you don't want to execute when service resumes.

[Incident Link](https://status.altoira.com/incidents/y2yr3rb7q4l1)

## Website Partial Outage  
**Date:** October 20, 2025  
**Resolved** - The AWS outages have been resolved. We appreciate your patience.  
**Date:** October 20, 2025  
**Identified** - Due to the ongoing AWS outages, we are experiencing intermittent availability. We’re monitoring the situation.

[Incident Link](https://status.altoira.com/incidents/f5cc8cry5bdq)

## Sept 6th Planned Maintenance  
**Date:** September 6, 2025  
**Completed** - The scheduled maintenance has been completed.  
**Date:** September 6, 2025  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
**Date:** August 29, 2025  
**Scheduled** - Our web app and Marketplace will undergo scheduled maintenance on Saturday, September 6, starting at 12:00 PM CT and may not be accessible for up to 8 hours.

[Incident Link](https://status.altoira.com/incidents/6z2gpfjbgf05)

## Website Outage  
**Date:** June 3, 2025  
**Resolved** - The www.altoira.com site is restored.  
**Date:** June 3, 2025  
**Identified** - Our www.altoira.com site host has confirmed an outage that is affecting our site. We apologize for the inconvenience and will update once the site is restored. In the meantime customers can login directly by navigating to https://app.altoira.com/login .

[Incident Link](https://status.altoira.com/incidents/kcz2bnx5r8nw)

## Alto Marketplace Outage  
**Date:** May 20, 2025  
**Resolved** - This incident has been resolved.  
**Date:** May 20, 2025  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Date:** May 20, 2025  
**Investigating** - Alto Marketplace is down. We are currently working to restore services.

[Incident Link](https://status.altoira.com/incidents/vdng0l6jpy1h)

## Users are not able to access app.altoira.com  
**Date:** June 13, 2023  
**Resolved** - This incident has been resolved.  
**Date:** June 13, 2023  
**Monitoring** - Our cloud provider has implemented a fix and app.altoira.com is now accessible. We will continue to monitor to ensure our services are running correctly.  
**Date:** June 13, 2023  
**Identified** - We have identified that the outage was caused by our underlying cloud provider.  
**Date:** June 13, 2023  
**Investigating** - We are currently investigating an issue with users not being able to access app.altoira.com

[Incident Link](https://status.altoira.com/incidents/zpg3lkcnbndc)